HR Service Center Lead

Company: VirtualVocations
Location: Charlotte
Posted on: October 16, 2024

Job Description:

A company is looking for an HR Service Center Lead to provide support to current and former teammates.

Key Responsibilities

Lead continuous improvement efforts and act as a Subject Matter Expert for Tier 1 and Tier 2 support
Train and supervise agents, ensuring adherence to service level and quality assurance metrics
Collaborate with HRBP's and leadership to drive decision-making and enhance user experiences

Required Qualifications

Bachelor's degree preferred
PHR or SPHR certification preferred
3-5 years of experience in customer service or HR operations
3-5 years of experience with Workday HCM
3-5 years of experience in an agile environment (Salesforce or ServiceNow)

Keywords: VirtualVocations, Burlington , HR Service Center Lead, Human Resources , Charlotte, North Carolina

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