Database Engineer - WxCCE

Company: Cisco Systems, Inc.
Location: Raleigh
Posted on: October 11, 2024

Job Description:

WHAT YOU'LL DO:
As a platform Database Engineer you will participate in daily operational tasks designing, building and maintaining database environments for Calling and Contact Center applications running on the Collaboration Dedicated Instance platform. Day to day responsibilities include:

• Database Configuration and Setup: Setting up and configuring databases to support UCCE environments, ensuring they meet the specific requirements of the contact center.
• Backup and Recovery: Implementing and managing disaster recovery procedures to ensure data integrity and availability.
  
• Performance Tuning: Monitoring and optimizing database performance to ensure efficient query processing and minimal downtime.
  
• Solving Issues: Diagnosing and resolving database-related issues that may arise, such as connectivity problems, slow queries, or data corruption.
  
• Log Collection and Analysis: Collecting and analyzing logs from Windows servers and MySQL databases to identify and resolve issues.
  
• Upgrades and Patching: Keeping the database systems up to date with the latest patches and upgrades to ensure security and performance.
  
• Automation: Implementing automation scripts and tools to streamline repetitive tasks, such as backups, monitoring, and performance tuning.
  
  WHO YOU'LL WORK WITH You will work with within our Platform and Infrastructure team as part of Workplace Collaboration organization at Cisco. We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality. We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success. We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business.
  QUALIFICATIONS
  • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
  • Minimum of 5 years of professional experience in an IT related field
  • 3+ years as a Database Administrator
  • Experience with Microsoft SQL Server administration, database performance tuning and optimization techniques, database security standards and/or compliance requirements. PREFERRED QUALIFICATIONS:
    • Experience with Cisco Unified Contact Center Enterprise (UCCE) environments.
    • Certifications in Microsoft SQL Server and/or Cisco HyperFlex.
    • Experience with automation and scripting for database management tasks.
    • Excellent problem-solving and analytical skills.
    • Good communication and collaboration abilities.
    • Meticulous with a focus on accuracy and quality.WORK ENVIRONMENT:
      • This position may require occasional after-hours or weekend work to perform maintenance activities and support critical operations.
      • The role may involve working in a hybrid environment with both on-premises and cloud-based infrastructure. Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco #CollabFY25
        
        

Keywords: Cisco Systems, Inc., Burlington , Database Engineer - WxCCE, Engineering , Raleigh, North Carolina