A/R Collections Representative (Hybrid)
Company: Allbridge
Location: Raleigh
Posted on: October 2, 2024
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Job Description:
Company Overview Allbridge delivers property technology
(PropTech) solutions that drive value for property owners in the
multifamily and hospitality space to elevate the connected
experience for residents and guests. We currently serve more than 1
million rooms across North America and the Caribbean partnering
with owners, developers, general contractors, and operators who
benefit from Allbridge's combined engineering and support expertise
with a vision of an innovative end-user digital experience. We are
rapidly growing and seeking top talent to join our team. If you
want to work in a thriving industry that combines best-of-breed
solutions with technology planning, engineering, installation, and
support, Allbridge may be the company for you. Made up of talented,
dedicated, and energetic professionals, Allbridge offers
significant career growth opportunities, and competitive
compensation and benefits which are designed to inspire, reinforce,
and reward a culture of empowerment, teamwork, and a healthy
work-life balance. Join us in transforming property technology into
one seamless, connected experience! Job Summary As member of a
customer centric accounting and collections team, contact customers
regarding payment of unpaid invoices, working to retain clients,
and collaborating cross functionally to verify outstanding balances
and customer account status, mitigating credit risk to resolve
invoices and delinquent accounts to effectively resolve billing and
customer credit issues. Preference to have a bachelor's degree and
three years of customer-facing work experience in a similar role in
the information technology industry with knowledge of billing and
collection procedures and customer service best practices. Must
have the ability to meet call and collection quotas, and report on
collection activity and accounts receivable status. Required to
have intermediate level Microsoft Excel, Word, and Outlook skills.
Preference to have intermediate level Salesforce and NetSuite
experience. This is a non-exempt role and is a member of the
Finance Department reporting directly to the Accounts Receivable
Manager with a work location of Raleigh, NC. Allbridge is currently
operating under a hybrid work model, allowing colleagues the
opportunity to connect with others in person and the flexibility to
work remotely. For some business groups and positions, requirements
may require more time at the primary work location, while greater
flexibility may be in place for others. Essential Job Functions and
Responsibilities --- Work as part of a customer centric,
sophisticated accounting and B2B collections team, working to
retain clients, collaborating cross functionally to verify
outstanding balances and customer account status, mitigating credit
risk to resolve invoices and delinquent accounts. Continually work
to improve the organization's debt recovery processes while
evaluating efforts to negotiate with customers in cases where
continued non- payment occurs. --- Contact customers regarding
payments of unpaid invoices, monitoring accounts to identify
outstanding receivables and as needed, investigate, and resolve
customer disputes to effectively resolve billing and customer
credit issues. --- Take initiative to process payments and refunds
according to company standards, taking actions to encourage timely
payments. Update account status records and collection efforts. ---
Responsible for day-to-day support within the function taking
ownership of job performance, seeking direction to improve,
applying feedback, aligning with others, and working as a team
player to deliver an exceptional customer experience at every
interaction. Develops and maintains excellent working relationships
with internal teams, striving to enhance the level of mutual
cooperation. --- Conforms to the highest professional standards,
escalating recommendations in support of scalable business needs,
remaining curious with an aptitude to research, implement, and
adapt to innovative solutions. --- Work independently to creatively
build internal/external customer respect and loyalty, identify and
utilize effective communication channels and methods, while
adapting the communication to the level and experience of the
audience. --- Establishes and maintains effective relationships
with internal teams, customers, vendors, and other stakeholders to
gain their trust and respect. --- Strive to always be
service-driven and responsive to all stakeholders, consistently
delivering high quality results. --- Delivers timely work products,
following company operating procedures and best practices. Takes
initiative to collaborate with the team, internal clients, and
customers as appropriate, and identifies and takes advantage of
opportunities to accomplish multiple objectives. --- Accepts
ownership and accountability of position responsibilities and
consistently strives to deliver innovative results for internal
teams and customers that establish trust, high standards,
credibility, and quality performance. --- Consistently integrates
Albridge's core values into their everyday habits by treating all
customers, internal and external, professionally, honestly, and
respectfully. Required Qualifications --- Preference to have
successful completion of a bachelor's degree from an accredited
university (or international equivalent) in business
administration, accounting, management, or another related field.
--- Minimum of three years of customer-facing work experience in a
similar role in the information technology sector, hospitality
industry is a plus. --- Must have the ability to meet call and
collection quotas, and report on collection activity and accounts
receivable status. --- Must be familiar with billing and collection
procedures and customer service best practices. --- Must be able to
work effectively as a team member in a fast paced, and high-volume
work environment, operating with a high level of detail and
conscientiousness. Uses new information or approaches to overcome
major resistance or objections. --- Must possess excellent written
and verbal communication skills, both technically and
interpersonally in the English language. Exhibits openness to
receiving and responding to constructive feedback. --- Clearly
communicates timelines and expectations to team members, making
decisions in a timely manner when the options are clear and there
is little pressure or risk--- Demonstrated aptitude to become
proficient in and to meet and / or exceed job expectations
operating with a willingness to learn and gain proficiency. ---
Proven ability to understand and apply company resources in
accordance with company policy, standards, and best practices. ---
Must have a demonstrated ability to operate with a high sense of
urgency, professionalism, integrity, collaboration, and ethics. ---
Supports the team in building value through creativity and
ingenuity, providing leading edge and cost-effective solutions
considering new methods to drive the customer advantage. ---
Demonstrated intermediate level PC skills with the ability to
effectively operate within a Windows Operating System and Windows
based programs such as Microsoft Excel, Word, Outlook, SharePoint,
Teams, and Project. Preference to have intermediate level
Salesforce and NetSuite. --- Must be authorized to work in the
United States without sponsorship.--- Must be able and remain
flexible to travel to various current and prospective customer,
sales, and project locations as needed.
Compensation & Benefits:In addition to earnings and other
incentives Allbridge offers a comprehensive package of benefits,
based on eligibility, typically for regular, full-time positions,
some of which includes:
Equal Opportunity Employer Statement Allbridge is an Equal
Opportunity Employer. Allbridge does not discriminate on the basis
of race, religion, color, sex, gender identity, sexual orientation,
age, non-disqualifying physical or mental disability, national
origin, veteran status or any other basis covered by appropriate
law.All employment is decided on the basis of qualifications,
merit, and business need
PIc37d682521fb-37248-35521219
Keywords: Allbridge, Burlington , A/R Collections Representative (Hybrid), Accounting, Auditing , Raleigh, North Carolina
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