Veterans Preferred - Sales Support Specialist
Company: US11345-AIRGAS Airgas USA, LLC
Location: Charlotte
Posted on: October 14, 2024
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Job Description:
Military Veterans are Encouraged to Apply. -R10054619 Sales Support
Specialist (Open)
Location:
Charlotte, NC - Old Dowd Rd (Branch) - Retail shop
How will you CONTRIBUTE and GROW?
Discover an exciting Career with AIRGAS!!
We have immediate openings and we want you to join our team!
CALL or TEXT" Kingsport" to 980- 445-9764
Sales Support Specialist
APPLY NOW!!
Location: Charlotte, NC
Schedule: Mon - Fri - AM
Airgas offers a full benefits package that includes: Medical,
Dental, Vision, Life, AD&D, Short Term and Long Term Disability
Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan
with company match, Tuition Assistance and much more! Benefits
Start after 30 days of employment.
JOB SUMMARY:
The primary function of the Sales Support Specialist is to support
the Sales Specialists across the District including but not limited
to processing orders, establishing new accounts, resolving customer
issues and/or complaints, etc., and provide back-up to support
Branch Administration, Branch Managers, Cylinder Fillers, Route
Drivers and any other identified roles needed across the Medical
District, while maintaining compliance with all regulatory agencies
and requirements including, but not limited to OSHA, FDA, DOT, ISO
and Airgas regulations, policies and procedures. Responsible for
meeting all safety standards in the loading and unloading of
cylinder gasses per Airgas SOPs.
ESSENTIAL DUTIES AND ACCOUNTABILITIES :
Safety and Regulatory Compliance
--- Demonstrates and aligns with Airgas Safety Pledge and 12 Life
Saving Rules. --- Exemplifies, promotes and develops safe work
behaviors.
--- Ensures all applicable regulatory (OSHA, FDA, DOT, EPA)
requirements are met and applicable training and recordkeeping is
performed to meet departmental and location deadlines.
--- Maintains compliance with all Standard Operating Procedures,
SMS and ISO requirements and any and all associated paperwork.
Essential Functions:
--- Provides support to the Sales Specialists across the District
by performing duties such as processing orders, establishing new
accounts and resolving customer issues and/or complaints.
--- Open new accounts for branches within the district as well as
oversee new accounts set up by other departments to ensure
accuracy.
--- Provides back-up for Branch Administrator and branch support
with day to day tasks and vacation coverage, as needed.
--- Conducts physical and internal audits
--- Submit pricing on new customer accounts and work with District
Manager on price increases for current customers
--- Works directly with customers on issues related to billing,
cylinder balances, and credits.
--- Provides support with accounts receivable collections
--- Provides support for the purchase order process for hardgood
orders throughout the district.
--- Supports branches to order resale cylinders, PPE, and other
supplies needed by the branches within the district.
--- Supports branches with monthly physical inventory research for
hardgoods and cylinders, as needed.
--- Supports branches with medical license and delivery blocks
--- Supports District Manager on special projects that require data
research from SAP or collecting information from the sales
team,scheduling training, meetings, or travel arrangements.
--- Provide training for administrators, branch managers, and new
sales support specialists.
--- Protects the operation of the company by keeping financial,
production, sales and marketing information and plans
confidential.
--- Works with and supports the District Managers and Sales
Specialists to ensure that the commitment to excellence is carried
out throughout the customer experience
--- Other duties and projects as assigned.
ADDITIONAL RESPONSIBILITIES:
--- May operate forklift and other equipment.
--- May provide back-up coverage for the TGM position.
--- May fill cylinders throughout the District (medical districts
only)
________________________
Are you a MATCH?
QUALIFICATIONS:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
--- Demonstrated ability as a highly motivated individual who
performs exceptionally well in a Sales Support Specialist
capacity.
--- Strong verbal and written communication skills, self-starter,
self-motivated, sense of urgency, personable, extroverted
personality, well organized, ability to achieve goals, ability to
focus and pay attention to detail.
--- Ability to work independently and under some pressure to meet
deadlines.
--- Must be able to work with a wide variety of people with
different personalities and backgrounds.
--- Ability to read and comprehend safety data sheets.
--- Ability to follow instructions and procedures.
EDUCATION and/or EXPERIENCE:
--- 3+ years of exceptionally strong Customer Service Skills
--- 2 or 4 year degree in Business, Customer Relations or
equivalent work experience --- SAP experience a plus
COMPUTER SKILLS:
--- Basic knowledge of Microsoft Office applications (Word, Excel,
PowerPoint, and Outlook) preferred
--- SAP experience a plus
TRAVEL REQUIREMENTS:
--- Frequent travel throughout the Medical Sales District (up to
75%) required
COMMUNICATION and/or CRITICAL THINKING SKILLS:
--- Ability to read, analyze and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations.
--- Ability to write routine business reports and business
correspondence in English.
--- Ability to effectively present information and respond to
questions from employees and/or customers.
--- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
--- Ability to read and interpret documents such as safety rules
and safety data sheets using the English language.
MATHEMATICAL SKILLS:
--- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
CERTIFICATES, LICENSES, REGISTRATIONS:
--- None
________________________
We care about and support our Airgas Families. This is evident not
only through our competitive compensation but also through a
comprehensive benefits package that includes medical, dental, and
vision plans, vacation, sick time, floating holidays, and paid
holidays for full-time employees.
We provide a progressive parental leave package for our eligible
Airgas parents, offering generous paid time off for the birth or
placement of children, including 14 weeks of paid child birth
benefit for birth mothers on leave, as well as paid parental leave
benefits for other associates.
Additionally, we offer our employees a 401k plan with company
matching funds, tuition reimbursement, discounted college tuition
for employees' dependents, and an Airgas Scholarship Program for
dependent children.
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive
workplace that embraces the diversity of our employees, our
customers, patients, community stakeholders and cultures across the
world.
We welcome and consider applications from all qualified applicants,
regardless of their race, gender, sexual orientation, religion,
disability or any other protected characteristic. We strongly
believe a diverse organization opens up opportunities for people to
express their talent, both individually and collectively and it
helps foster our ability to innovate by living our fundamentals,
acting for our success and creating an engaging environment in a
changing world.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here
to view the Pay Transparency Nondiscrimination poster. Airgas, an
Air Liquide Company invites any applicant and/or employee to review
the Company's written Affirmative Action Plan or Policy Statement.
This plan or policy statement is available for inspection upon
request.
Airgas, an Air Liquide Company and its group of companies does not
discriminate against qualified applicants with disabilities and is
committed to providing reasonable accommodations to the known
disabilities of such individuals so as to ensure equal access to
benefits and privileges of employment. If you are an individual
with a disability and would like to request a reasonable
accommodation as part of the employment selection process, please
contact us by email at us-accommodationrequest@airgas.com .
_________________________
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