Senior Data Analyst

Company: Tri-Com Consulting
Location: Charlotte
Posted on: April 19, 2025

Job Description:

SENIOR DATA ANALYST

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-Client does not offer visa sponsorship-
Multiple Locations: Charlotte, NC - Scottsdale, AZ - Malvern, PA - Dallas, TX

Our client is hiring Data Analysts in our Client Experience and Digital (CXD) group. This team focuses on driving results through advanced analytics supporting Web Channel, Automation and Digitization, Wealth Management and Financial Planning, Conversational Channels (Chatbot, Voicebox, etc.), Call Center Technology (call routing and agent support technology), and our Profile and Account Settings Team all in support of our Personal Investor Technology area. In this role you will leverage analytics to surface insights of client behavior, satisfaction, and digital containment to influence product decisions and roadmap for the benefit of our clients.

What it takes:

Minimum of five years related data analysis/science work experience
Undergraduate degree or equivalent combination of training and experience.
Coding knowledge in SQL and Python
Experience with data storytelling through visualization
Experience in designing and executing end to end experiments, including A/B, Multivariate (MVT) and Multi Arm Bandit (MAB) testing.

Nice to have:

Experience working with the NLP packages/techniques
Experience utilizing Graph networks to analyze the web behaviors
Adobe Analytics report creation experience.
Working knowledge of web tagging implementation

In this role you will:

Engage with internal partners to understand business strategy, questions, and goals. Bring structure to business requests, translate requirements into an analytical project approach, and complete analyses.
Acquire and compile structured and unstructured data and verify its quality, accuracy, and reasonableness.
Perform analyses of historical data to surface trends and insights using advanced analytical methods.
Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
Develop, own, and manage recurring analytic or reporting processes.
Mentor, coach, train, and develop junior data analysts. Proactively expand knowledge of business and analytics and shares with team members.
Share and document best practices.
Participate in special projects and perform other duties as assigned.

Keywords: Tri-Com Consulting, Burlington , Senior Data Analyst, Professions , Charlotte, North Carolina