ICT Service Delivery Technician - Hardware Planner

Company: CBRE
Location: Burlington
Posted on: April 1, 2025

Job Description:

ICT Service Delivery Technician - Hardware Planner

Job ID

209219

Posted

18-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Digital & Technology/Information Technology, Engineering/Maintenance

Location(s)

Burlington - North Carolina - United States of America, Greensboro - North Carolina - United States of America, Whittsett - North Carolina - United States of America

About the Role:

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support and hardware planning for the ICT and Engineering services within the Data Center Mainframe environment.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do:

--- Provide problem-solving support. This includes troubleshooting and identifying IBM Z Mainframe hardware and SAN (Storage Area Network) channel and network path related issues through documentation and hands/eyes.

--- Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.

--- Escort third-party engineers and ensure their compliance with the site standards.

--- Through ServiceNow change management: Receive, respond, and assign break/fix tickets within the agreed timeframe or escalate if they cannot be resolved.

--- Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.

--- Asset Management through spreadsheets (Ariba)

--- Develop a good working relationship with all members of staff and client representatives. You will be working closely with the client on a daily basis.

--- Provision and fault diagnosis and rectification of Mainframe channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.

--- Ensure a safe and healthy working environment while maintaining a professional image.

--- Use existing procedures to solve straightforward problems.

--- Impact through clearly defined duties, and methods and tasks are described in detail.

--- Deliver own output by following defined procedures / processes under close supervision and guidance.

What You'll Need:

--- Experience in IBM Z Mainframe hardware and SAN (Storage Area Network) environments. In lieu of a diploma, a combination of experience and education will be considered.

--- Experience in Data Center Asset Management is preferred.

--- Experience working with ServiceNow (IT Service Management) is a plus.

--- Troubleshooting skills: The ability to identify channel and network connectivity issues between storage and end server devices.

--- Must meet the physical requirements of this role.

--- Ability to follow basic work routines and standards in the application of work.

--- Communication skills to exchange straightforward information and speak with the client on regular Teams meetings.

--- Working knowledge of Microsoft Office products. Examples include Teams, Word, Excel, Outlook, etc.

--- Strong organizational skills with an inquisitive mindset.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Keywords: CBRE, Burlington , ICT Service Delivery Technician - Hardware Planner, Professions , Burlington, North Carolina