Senior Associate Manager
Company: ABM Industries
Location: Mooresville
Posted on: October 23, 2024
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Job Description:
Summary -
Primary role coordinates and directs day to day Facilities
Operations and Maintenance (FOM) support services focusing on plant
operations, building automation, life safety systems and preventive
maintenance (hard services) performed by in house and third-party
providers. - Also has indirect / secondary responsibilities over
general buildings maintenance, grounds / landscaping, and cleaning
/ custodial services, grounds services, and administrative office
operations by performing the following duties personally or through
subordinate supervisors.
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Essential Duties and Responsibilities -
Supervisory Responsibilities - - - - - - - - - - - - - - - - - - -
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Is responsible for the overall direction, coordination, and
evaluation of hard services units. Carries out management
responsibilities in accordance with ABM's and client's policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems.
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Competencies - -
To perform the job successfully, an individual should demonstrate
the following competencies:
Analytical - Synthesizes complex or diverse information; Collects
and researches data; Uses intuition and experience to complement
data; Designs workflows and procedures based on CMMS preventive and
requested service schedules.
Energy - has sound understanding of all elements and impacts on
energy use profiles and develops maintenance strategies to maximize
equipment efficiencies and life cycles.
Design - Generates creative solutions; Translates concepts and
information into images; Uses feedback to modify designs; Applies
design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
topics.
Project Management - Develops project plans; Coordinates projects;
Communicates changes and progress; Completes projects on time and
budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues
training and development opportunities; Strives to continuously
build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality; Listens to others without interrupting;
Keeps emotions under control; Remains open to others' ideas and
tries new things.
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; Listens and gets clarification; Responds well
to questions; Demonstrates group presentation skills; Participates
in meetings.
Written Communication - Writes clearly and informatively; Edits
work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret
written information.
Teamwork - Balances team and individual responsibilities; Exhibits
objectivity and openness to others' views; Gives and welcomes
feedback; Contributes to building a positive team spirit; Puts
success of team above own interests; Able to build morale and group
commitments to goals and objectives; Supports everyone's efforts to
succeed.
Change Management - Develops workable implementation plans;
Communicates changes effectively; Builds commitment and overcomes
resistance; Prepares and supports those affected by change;
Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility
to the personnel abilities; Gives authority to work independently;
Sets expectations and monitors delegated activities; Provides
recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and
motivates others to perform well; Effectively influences actions
and opinions of others; Accepts feedback from others; Gives
appropriate recognition to others.
Managing People - Includes staff in planning, decision-making,
facilitating and process improvement; Takes responsibility for
subordinates' activities; Makes self-available to staff; Provides
regular performance feedback; Develops subordinates' skills and
encourages growth; Solicits and applies customer feedback (internal
and external); Fosters quality focus in others; Improves processes,
products and services.; Continually works to improve supervisory
skills.
Quality Management - Via SITE, looks for ways to improve and
promote quality; Demonstrates accuracy and thoroughness. Applies
feedback to improve performance; Monitors own work to ensure
quality.
Business Acumen - Understands business implications of decisions;
Displays orientation to profitability and financial management;
Demonstrates knowledge of market and competition; Aligns work with
strategic goals.
Cost Consciousness - Works within approved budget; Develops and
implements cost saving measures; Contributes to profits and
revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of DEI policy; Shows respect and
sensitivity for cultural differences; Educates others on the value
of diversity; Promotes a harassment-free environment; Builds a
diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires
the trust of others; Works with integrity and ethically; Upholds
organizational values.
Strategic Thinking - Develops strategies to achieve organizational
goals; Understands organization's strengths & weaknesses; Analyzes
market and competition; Identifies external threats and
opportunities; Adapts strategy to changing conditions.
Motivation - Sets and achieves challenging goals; Demonstrates
persistence and overcomes obstacles; Measures self against standard
of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses
time efficiently; Plans for additional resources; Sets goals and
objectives; Organizes or schedules other people and their tasks;
Develops realistic action plans.
Safety and Security - Observes safety and security procedures;
Determines appropriate action beyond guidelines; Reports
potentially unsafe conditions; Uses equipment and materials
properly.
Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals.;
Completes tasks on time or notifies appropriate person with an
alternate plan.
Innovation - Displays original thinking and creativity; Meets
challenges with resourcefulness; Generates suggestions for
improving work; Develops innovative approaches and ideas; Presents
ideas and information in a manner that gets others' attention.
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Qualifications -
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
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Education and/or Experience - - - - - - - - - - - - - - - - - - - -
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Language Skills - - - - - - - - - - - - - - - - - - - - - - - - - -
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Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. - Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public.
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Mathematical Skills - - - - - - - - - - - - - - - - - - - - - - - -
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Ability to work with mathematical concepts such as probability and
statistical inference, and fundamentals of plane and solid geometry
and trigonometry. - Ability to apply concepts such as fractions,
percentages, ratios, and proportions to practical situations.
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Reasoning Ability - - - - - - - - - - - - - - - - - - - - - - - - -
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Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
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Computer Skills - - - - - - - - - - - - - - - - - - - - - - - - - -
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To perform this job successfully, an individual should have
knowledge of JD Edwards, QuickBooks Pro etc. Accounting software;
Outlook Contact Management systems; MS Access Database software;
AutoCAD Design software; Delta Controls, Automated Logic; Niagara,
or other Native BACnet control suites; Development software; IE -
Explorer or Firefox Internet software; Inventory Direct Inventory
software; Brightly; Maximo, FAMIS etc. Order processing systems;
Kronos Payroll systems; MS Project or Milestones Project Management
software; Excel incl Pivot and or BIM Spreadsheet software and MS
Word Processing software.
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Certificates, Licenses, Registrations -
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Other Skills and Abilities - - - - - - - - - - - - - - - - - - - -
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Physical Demands -
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodation may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
walk; sit; use hands to finger, handle, or feel and reach with
hands and arms. The employee is occasionally required to stand;
climb or balance and stoop, kneel, crouch, or crawl. The employee
must regularly lift and /or move up to 10 pounds, frequently lift
and/or move up to 25 pounds and occasionally lift and/or move up to
50 pounds. -Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.
Work Environment -The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodation may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this Job, the employee is frequently
exposed to moving mechanical parts; high, precarious places;
outside weather conditions and vibration. The employee is
occasionally exposed to wet and/or humid conditions; fumes or
airborne particles; toxic or caustic chemicals (PPE Requirements);
moderate cold; extreme heat and risk of electrical shock. The noise
level in the work environment is usually moderate.
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#300
Keywords: ABM Industries, Burlington , Senior Associate Manager, Professions , Mooresville, North Carolina
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