Configuration/Application Support Engineer

Location: Greensboro
Posted on: November 4, 2024

Job Description:

Completes technical application configuration during initial system setup and works in conjunction with Application Support Analysts to provide ongoing support of clients? complex technical projects.

Essential Job Duties/Primary Responsibilities

? Performs application configuration work to implement systems and provide on-going change services. Create and modify business rules against data entry searches, functionality, and data presentation, through business rule expression language.

? Troubleshoots, diagnoses, and resolves or manages problem to resolution ensuring application fully satisfies customers in terms of data integrity, application expectations and other factors according to customer requirements.

? Works in close collaboration with account management, database administration, product development and system engineering as necessary to facilitate rapid problem solving and implement changes.

? Uses knowledge of RDMS for analysis, scripting, and troubleshooting application and data interface issues.

? Write SQL queries to research physical data and application related issues; planning, implementing and managing changes

? Develops technical configuration change steps.

? Assists with the initial implementation and continued maintenance of networks and hardware for application hosting

? Leads application change projects; exercises project control and status reporting techniques, identifies risks and develops mitigation plan and manages customer expectations.

Job Qualifications/Education

? BS degree in related IT or business field or equivalent work experience

? Requires 5+ years of directly related experience such as working in product implementation or support including leadership experience.

? Excellent interpersonal, analytical, business and technical judgment, and problem solving skills.

? Negotiation skills

? Excellent written and verbal communication skills.

? Strong technical skills required including demonstrated knowledge of RDBMS.

? Prior experience with SQL and/or programming language is considered an asset

? Demonstrated knowledge of DB query language, data manipulation and data load concepts

? Technical project management/coordination skills.

? Ability to immediately adapt to changing requirements and conditions.

? Experience in a matrix team environment desired.

? Strong client orientation and customer service skills to understand and drive customer solutions.

? Able to translate client?s business needs/requirements and presents issues to a range of audience members

? Familiarity with real estate concepts a plus

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Burlington , Configuration/Application Support Engineer, IT / Software / Systems , Greensboro, North Carolina