Technical Support Specialist

Company: Best Buy
Location: Durham
Posted on: November 1, 2024

Job Description:

Job SummaryThe Geek Squad Advanced Repair Agent is a key member of our team, responsible for delivering exceptional customer experiences through technical expertise and excellent communication skills. This role requires a passion for technology and a commitment to providing solutions that meet the unique needs of each customer.Key Responsibilities

• Provide technical support and repair services to customers, ensuring that their technology needs are met and exceeded.
• Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized solutions.
• Collaborate with other team members to ensure seamless communication and effective problem-solving.
• Stay up-to-date with the latest technology trends and advancements, applying this knowledge to provide innovative solutions to customers.Requirements
  • 6+ months experience in a technical support or repair role, with a strong understanding of consumer electronics.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.About Best BuyBest Buy is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

Keywords: Best Buy, Burlington , Technical Support Specialist, IT / Software / Systems , Durham, North Carolina