IT TECHNICAL SUPPORT SPECIALIST
Company: Prolec Energy
Location: Goldsboro
Posted on: October 16, 2024
Job Description:
JOB SUMMARY
The IT Technical Support Specialist is responsible for designing,
organizing, modifying, and supporting Prolec GE Waukesha corporate
computer hardware and software systems. In addition, this position
fulfills the role of mentor to other team members, to accelerate
their development. Candidates will need to be able to quickly
acquire new skills and follow company policies and procedures.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Administer servers, workstations, printers, desk phones,
smartphones, software deployment, security updates, wireless
networks, switches, and patching.
- O365 Administration
- Strong attention to detail when planning future
implementations, migrations, and integrations.
- Set up and maintain user accounts, permissions, access rights
and software licenses/subscriptions.
- Maintain accurate inventory and asset listing of IT
Equipment.
- Assist with and document network software, hardware, and system
security maintenance.
- Ability to learn new technologies to research, recommend,
schedule, and perform upgrades that support and assist with
business processes.
- Assign configuration of authentication and authorization of
directory services.
- Evaluate and modify system performance.
- Support and maintain the following technologies:
- PHP
- C#
- HTML
- XML
- MS SQL Server
KNOWLEDGE, SKILLS & ABILITIES
- Associate or BS in Computer Science, or 3-5 years' experience
in related field
- Professional or personal experience with web or application
programming a plus
- Ability to work independently, anticipate issues
- Strong customer service skills
- Extensive knowledge of operating systems and applications, as
well as hardware and software troubleshooting
- Strong problem-solving abilities
- Strong willingness to document processes and solutions
- Ability to work well under pressure with multiple demands
- Excellent teamwork and communication skills
- Knowledge in the following systems preferred:
- Windows 8/10/11
- Windows Server 2008+
- VMWare
- Linux/Apache/MySQL EDUCATION AND EXPERIENCE
Required Education / Experience
- Associate or BS in Computer Science, or 3-5 years' experience
in related field Preferred Education / Experience
- Associate or BS in Computer Science, or 3-5 years' experience
in related field ADDITIONAL INFORMATION
Key Working Relationships
- IT Team
- Managers
- Business users
- Customers Physical Demands
- Sitting (a continuous period of being seated)
- Standing (for sustained periods of time)
- Walking (moving about on foot to accomplish tasks)
- Travel (travel needed to perform job duties) 20%
- To support facilities outside of Dallas such as Service, KN,
and Ottawa Working Conditions
- Office environment
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes
employment decisions without regard to race, color, religion,
national origin, sex, sexual orientation, gender identity, age,
genetic information, disability, protected veteran status, or any
other reason prohibited by applicable law.
Keywords: Prolec Energy, Burlington , IT TECHNICAL SUPPORT SPECIALIST, IT / Software / Systems , Goldsboro, North Carolina
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