Delivery Lead - Technology
Company: Disability Solutions
Location: Charlotte
Posted on: October 15, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
planning and coordinating the execution of project/small program
deliverables which requires the engagement of multiple teams. The
role may require working directly with a Technology Delivery lead
if the project is technology focused or independently if the
project is process driven. In such cases, this position must be
able to identify the key resources required for the project and
ensures that their deliverables are completed to meet the timeline
requirements.This position will in addition require to
create/process Change Records, engage BlackBox/Cisco or other
external vendors as required in support of the project deliverables
to provide end-to-end visibility into the health of the
deliverables.Responsibilities:
- Plans, organizes, monitors, and controls projects using
appropriate tools and techniques to ensure efficient and effective
project completion.
- Coordinate and facilitate routines to support delivery (for
example, kick-offs, status reviews, stakeholder meetings, change
controls, tollgates, and so on).
- Takes ownership of the successful implementation of project
scope as agreed upon with the Line of Business partners.
- Plan and coordinate delivery and dependencies across multiple
teams.
- Facilitate dependency management/risk management/impediment
removal for the defined deliverables.
- Promote/facilitate communication and collaboration across
organizations to support the deliverable completion and
timeline.
- Gather/facilitate status updates for the deliverables to
stakeholders and leadership pertaining to delivery, risks/issues,
and schedule.
- Ensure that execution is aligned with deliverable requirements
by working with the sponsor/stakeholders.
- Ensure deliverables comply with Enterprise Change Management
standards.
- Support resource planning for delivery/execution
- Documents the success metrics upon project completion
- Assist in resource financial forecasting and resource planning
for delivery/execution
- Work independently, possess a strong process expertise,
demonstrate strategic thinking and tactical planning with a proven
ability to turn complex ideas into well-structured processes.
- Develop concise and succinct presentations that will influence
dialogue at all levels including the expertise in knowing the fine
balance between detailed and high-level messages.
- Ask the right questions, using tools and visual materials, to
uncover root causes to business challenges, identify opportunities,
and make recommendations.Required Skills:
- 3-5 years prior project management experience
- 3-5 years' experience with ITSM/Remedy
- Working familiarity with JIRA and Agile View
- Strong attention to detail with problem solving &
organizational skills.
- Demonstrated ability to communicate (written and verbal) with
internal and external partners.
- Ability to manage and shift priorities as needed.
- Strong risk and governance mindset
- Process design, remediation, and improvement skills
- Project Management skills and disciplines
- Strong relationship management skills to gain buy-in, build
consensus and resolve conflicts timely.
- Strong problem solving and conflict resolution skills in a
cross-functional team.
- Microsoft Office (Word, PowerPoint, Excel) proficient
- Ability to manage multiple priorities for concurrent projects
effectively.
- Strong decision-making skills with an assertive and proactive
communication style
- Must have excellent organizational skills and be able to handle
multiple tasks to meet extremely compressed deadlines.
- Enthusiastic, energetic, determined, and positive - especially
under pressure
- ---Ability to navigate enterprise, research, and resource
information across the bank.Desired Skills:
- Experience supporting and participating in technology change
efforts in project manager role.
- 3 - 5 years of experience as a network or systems engineer
delivering infrastructure services such as DNS, Load Balancing,
Data Connectivity, Firewall, etc.
- Project Management Professional (PMP) Certified
- Visio and process mapping
- Working familiarity with PPRT for program and project
management
- Working familiarity with PCM for initiative financial
management
- Working experience with ServiceNowShift:1st shift (United
States of America)Hours Per Week: 40
Keywords: Disability Solutions, Burlington , Delivery Lead - Technology, IT / Software / Systems , Charlotte, North Carolina
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