Order Management & Fulfillment Coordinator

Company: Carrier
Location: Charlotte
Posted on: November 1, 2024

Job Description:

Country:
United States of America
Location:
CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier Global SIOP has a role open for an Order Management & Fulfillment Coordinator to drive customer on-time-delivery for the North America Data Centers business. Partnering closely with Sales, Customer Services, Product Management, Engineering, Operations and Supply Chain, the coordinator will play a critical role in ensuring efficient coordination to optimize revenue recognition while delivering world class customer satisfaction across all aspects of our operations. He/she will orchestrate daily execution for order management, manufacturing, logistics, revenue recognition and customer support functions.

Key Responsibilities

• Oversee the end-to-end order fulfillment process (receipt to delivery), ensuring accuracy, timeliness, and cost-effectiveness.
• Partner with sales, customer services, and operations to align, forecast and convert revenue targets.
• Drive customer on-time-delivery metric, aligned with customer expectations.
• Orchestrate BOM readiness with product management and engineering.
• Follow-up materials readiness with supply chain, aligning actions to mitigate risks.
• Align manufacturing dates with operations, driven by revenue and customer commitment.
• Follow-up invoicing trigger and execution.
• Streamline order processing workflows to drive customer lead-time reduction, benchmarking with key competitors and aligning with customer requirements.
• Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
• Foster strong relationships to ensure smooth sales, operations, and supply chain integration.
• Proactively manage risks related to supply chain disruptions, logistics issues, and customer escalations.
• Manage inventory levels and collaborate with supply chain teams to maintain optimal stock levels while minimizing holding costs.
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.
  
  Basic Qualifications
  
  • Bachelor's degree
  • 5+ years in experience within order management, customer fulfillment, supply chain management, or operations
    
    Preferred Qualifications
    
    • Bachelor's degree in Supply Chain Management, Business Administration, or Engineering
    • MBA or certification in supply chain management (e.g., APICS CPIM, CSCP).
    • Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies.
    • Experience working in a fast paced environment
    • Exceptional communication and interpersonal skills.
      
      RSRCAR
      
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      Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
      
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Keywords: Carrier, Burlington , Order Management & Fulfillment Coordinator, Executive , Charlotte, North Carolina