Consumer Loan Operations Manager
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: October 10, 2024
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Job Description:
Description: CIVIC CULTURE Our organizations believe we can all
do well by doing good. We value the contributions of diverse minds
and prioritize the success and well-being of our employees. We also
believe every person in our organization plays a role in supporting
a healthy environment and helping to achieve our goal of prosperity
for all. To this end, we recruit bright, energetic, and talented
people to be members of our team. In return, we offer a dynamic
workplace that presents opportunities for professional advancement
and individual growth. We strive to always display integrity,
self-awareness, courage, and respect for one another while
continuing to seek opportunities to learn. We really believe that
when our employees succeed, our community wins. ABOUT THE POSITION
The Consumer Loan Operations Manager will act as the subject matter
expert as it relates to all consumer and residential real estate
loan booking and servicing utilizing the loan core system. This
position will liaison with various business units that touches
consumer loans or consumer loan related functions including but not
limited to research, lien perfection, reporting and tracking
processes, and resolving consumer loan issues. The position will
work with individuals from across the Credit Union to act as a
resource relating to the loan system and client loan information.
Additionally, the position will support the consumer lending growth
strategy by assisting the VP Operations with specific credit
product development and implementation. NORMAL DAY-TO-DAY WORK 1.
Leads and manages a team of consumer loan specialists, ensuring
department objectives, as well as staffing and other internal
departments training needs are met. Supports other departments as
necessary by providing expertise in consumer lending servicing
related needs, and training for existing staff as needed. 2.
Performs loan account maintenance and servicing, balancing, and
reporting processes including proficiency in GL reconciliation and
transactions. 3. Assists maintaining existing consumer credit
products in the Credit Union's core system and lending operating
system to ensure they align appropriately. 4. Ensures the accuracy
of data maintenance, file maintenance, tickler maintenance, payoff
calculations, required reporting, and compliance with operating
procedures, policy, and regulations. 5. Manages the consumer HELOC
real estate closings/transactions to ensure correct structure, loan
documentation, and loan is boarded accurately into the core system.
Manage fulfillment closing team associated with HELOC real estate
closings. 6. Participates in consumer and RE loan documents in
multiple lending jurisdictions, lien filing, and titling, and
vehicle and RE insurance, taxes, and escrow. 7. Recognizes product
exceptions to all consumer loans and work to resolve. 8. Creates
and/or amends as necessary loan servicing processes, procedures,
policies and systems with knowledge of all consumers related
regulations related to real estate and non-real estate consumer
loans. 9. Identifies and implements cross-functional process
improvement opportunities. 10. Participates in the review and
recommendations of operational systems and procedures. 11. Ensures
compliance with all applicable laws and regulations concerning
consumer loan servicing of real estate and non-real estate
products. 12. Prepares for and assists with coordinating
internal/external audits pertaining to consumer credit products.
Expectation of zero audit exceptions as it relates to scope of
responsibility. Performs periodic self-audits of all areas of
responsibility. 13. Display integrity, self-awareness, courage, and
respect for staff while ensuring learning agility and flexibility
communicating and delegating effectively. Work effectively,
collaboratively, and creatively in a team-oriented environment both
internally and externally. 14. Take ownership for actions,
decisions, and results; openly accept feedback and demonstrate both
the willingness and ability to improve. JOB QUALIFICATIONS Here are
a few skills you MUST have to be qualified for this position. 1.
Minimum 7-9 years of consumer loan real estate and non-real estate
experience; including 1-3 years of management experience. 2.
Experience with consumer loan and documentation procedures,
policies, regulations and laws, in addition to knowledge of
bankruptcy and consumer law. 3. Demonstrate ability to multi-task,
prioritize, and accept change and function in a team environment.
Ability to function in a Consumer business office environment and
utilize standard office equipment including but not limited to: PC,
copier, telephone, etc. 4. Ability to lift a minimum of 25 lbs.
(file boxes, computer). 5. Travel required on occasion. Here are a
few qualities we'd LIKE for you to have to make you more suited for
this position. 1. Bachelor's degree in finance, Accounting,
Economics, Business or related field required. 2. Prefer a minimum
of 2-3 years of Credit Union credit experience. 3. Possess strong
analytical and computer skills. 4. Ability to be resourceful and
remain flexible. 5. Technical background and on-going maintenance
of loan core system as well as a functional understanding of a loan
origination system (LOS). CONTACT US If you have questions about
this position description, please feel welcome to ask. You can
reach our HR Department at: Civic Human Resources 3600 Wake Forest
Road, Raleigh, NC 27609 careerscivicfcu.org Requirements:
PIab18cf35e853-31181-35512955
Keywords: Local Government Federal Credit Union, Burlington , Consumer Loan Operations Manager, Executive , Raleigh, North Carolina
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