Director of Operations
Company: Durham Exchange Club Industries
Location: Durham
Posted on: October 3, 2024
Job Description:
Description:
- Responsible for the management and leadership of the production
and warehouse departments. Coordinate activities among Production
Managers in Production Scheduling, Quality, Job Setup, and New
Product Introduction.
- Responsible for providing Warehouse, Facilities and Engineering
operational support to all sub-contract work areas within DECI. The
activities to be coordinated include: Equipment Resource
Allocation, Internal Inventory Management, Space Allocation.
- Provide operational, facilities infrastructure, upgrades or
repairs as needed for lease customers as required by lease
agreements.
- Work with the Production Department to support material pulled
from the warehouse to prepare materials and correctly move them
within our ERP system prior to transfer to the production
cell.
- Manage the status and execution of preventive maintenance and
repairs on electro-mechanical production equipment, fixtures and
infrastructure.
- Manage maintenance and service vendors and make recommendations
on service contracts. Solicit quotes from maintenance and service
vendors.
- Coordinate with outside vendors for large installs and complex
repairs.
- Assist the Chief Operations Officer with long-range operating
goals, capacity planning, and implementation of new technology to
bring about efficiencies. Interface positively to support staff in
other areas related to production and effective vocational training
of adults with disabilities.
- Ensure that all production activities are carried out in
accordance with quality standards and work instructions.
- Coordinate activities among peers and subordinates, including
warehouse, facilities, transportation, production scheduling, and
new product introduction. Support Production staff on job
set-up.
- Communicate/coordinate customer needs with Sales and Customer
Service Director and Production Managers to determine production
schedules.
- Effectively communicate. Exercise discretion, along with
flexibility and an attitude of cooperation. Provide unbiased
conflict resolution and uphold DECI's commitment to diversity,
equity, and inclusion.
- Monitor the progress of production jobs to ensure they are on
track to meet customer deadlines.
- Ensure resolution of service and/or billing opportunities.
Assess validity of report and coordinate with staff to determine
methods of prevention. Complete month end billing spreadsheet.
- Assign production goals by job and workgroup, monitor output
and make adjustments accordingly to meet or exceed quoted time
studies.
- Communicate effectively in advance with leadership and others
as necessary to carry out needed ongoing preventive maintenance
and/or improvements.
- Ensure resolution of quality concerns and customer feedback
that was caused by DECI. Assess the validity of concerns and
determine methods of prevention.
- Advise DECI Executives on all New Product Introduction
activities.
- Work cooperatively and professionally with DECI staff,
subordinates, persons with disabilities, and other business
contacts. Maintain good public relations with customers and
professional contacts. Advise managerial staff on all matters
related to inventory, warehousing and facilities. Regularly
interface appropriately with leaders in all areas. Work as a team
to provide the best outcomes.
- Focus on orderliness and safety as the top priorities in all
production areas.
- Make sound decisions based on conclusions for which there is
precedent and consult administration as for input/advice/approval
appropriately.
- Understand, interpret, follow and ensure adherence to DECI, ISO
9001, FDA regulations, and CARF policy and procedures.
- Coordinate, supervise and train subordinates to utilize their
individual skills to maximize results. Recommend and participate in
development activities to support development of staff.
- Handle personnel issues. Make hiring, promotion, and
termination recommendations to Human Resources in accordance with
legal standards and DECI procedures.
- Make sure statement of work is accurate for the job. Prepare
materials necessary for shipping. Keep necessary records as
required.
- Provide input on sales and quotation activities with regards to
DECI's capacity and capabilities.
- Complete evaluations and approve time, including PTO requests,
of Production Managers and Warehouse Operations Manager in a timely
manner.
- Focus on efforts to increase positive staff morale.
- Exhibit loyalty toward the overall goals and mission of DECI.
Present a consistently positive disposition in supporting, sharing,
and carrying out Leadership and Executive team decisions.
- Support and share the organizational vision. Responsible for
developing and successfully implementing initiatives toward the
achievement of organizational goals.
- Create effective measurement and reporting tools to improve
productivity, reduce costs, monitor progress and gauge the
efficiency and effectiveness of all applicable processes.
Streamline processes for maximum output/efficiency.
- Recommend and participate in staff development activities to
support development and increase morale.
- Responsible for regular and effective communication with all
direct report staff. Oversee all personnel issues effectively and
succinctly without need to continually revisit same issues.
- Foster a growth-oriented, positive, and encouraging environment
while keeping staff accountable to DECI policies, procedures, and
requirements of government agencies. Motivate and encourage staff
to promote their personal and professional growth. Provide
opportunities to learn through formal and informal methods.
- Accurately assess own strengths and weaknesses and initiate
appropriate plans for personal and professional development.
Continuously strive to improve knowledge and skills.
OTHER DUTIES
- Ensuring the facility is fully secured at end of each working
day, as needed.
- Train new staff in the department.
- Other duties as assigned.
Requirements:
- Bachelor's degree in operations, business or related field, or
five years minimum successful experience in project management,
quality control, production.
- Excellent written and verbal communication skills and the
ability to work cooperatively with all levels of individuals.
Ability to provide conflict resolution and remain unbiased.
- Understanding of management and confidentiality concepts,
theory and regulations.
- High degree of judgment and ingenuity required to deal with
complex factors not easily evaluated. Will make decisions based on
conclusions for which there is little precedent.
- Initiative and leadership abilities are important traits for
this position, along with a responsibility to deadlines/other job
demands and ability to deal with various projects effectively and
efficiently.
- Detailed-oriented, strong organizational skills; ability to
effectively manage multiple projects at one time,
- Maintain easy accessibility to records & information.
- Flexibility to adapt to varied requests and interrupted
schedules
- Physical ability to carry/move/lift at least 35 lbs.,
demonstrate and/or perform production tasks.
- Ability to assist with clients in an occasional emergency:
includes restraining (if certified).
SKILLS & ABILITIESComputer Skills: Exceptional computer
training/experience. MS Office environment (Word, Excel, Access,
PowerPoint).Other Requirements: U.S. Citizen or U.S. work
qualification
Compensation details: 95000-112500 Yearly Salary
PI79540221707f-37248-34467677
Keywords: Durham Exchange Club Industries, Burlington , Director of Operations, Executive , Durham, North Carolina
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