Nurse Manager - Behavioral Health

Company: Duke Health
Location: Rougemont
Posted on: October 2, 2024

Job Description:

About Duke HealthDuke Health is a leading healthcare provider committed to delivering compassionate care that transforms lives. Our team is dedicated to advancing health together, and we're seeking a skilled Nurse Manager to join our Behavioral Health team.Job SummaryThe Nurse Manager, Operations will oversee the delivery of high-quality care in our Behavioral Health Emergency Department. This role requires a strong clinical background, excellent leadership skills, and the ability to manage multiple priorities in a fast-paced environment.Key Responsibilities

• Manage patient care and personnel needs in the Behavioral Health Emergency Department
• Plan, develop, and implement ambulatory healthcare services, programs, and activities
• Oversee multi-specialty nursing services and ensure high-quality care delivery
• Perform other related duties incidental to the role, including managing the resolution clinic
• Handle various personnel actions, such as hiring, orientation, performance appraisals, promotions, and scheduling
• Collaborate on the development, implementation, and expansion of learning opportunities and skill development for all staff
• Analyze, develop, and maintain an efficient nursing care delivery system to meet patient and family needs across the continuum
• Promote education for patients, their families, and the community; participate in direct patient care activities to role model or gather information
• Work with nursing colleagues to optimize resource utilization across departments
• Identify clinical operational needs; manage equipment and supplies, and ensure proper maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety, and regulatory compliance
• Collaborate with the Clinical Operations Director, Behavioral Health Service Line Director, and Medical Directors on fiscal requirements; make budgetary recommendations, including staffing and patient care materials
• Foster exemplary customer service and promote effective communication skills, including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution
• Develop and implement processes for ongoing quality improvement in clinic operations
• Document, implement, and monitor policies and procedures that reflect the behavioral health care site's mission and objectives
• Collaborate with the Behavioral Health Inpatient Unit manager on staffing needs
• Manage the clinic in the absence of the ED manager; be available on-call for emergencies involving the facility, staff, and patientsRequirements
  • Clinical Quality Management and Service Management skills
  • Strong orientation, accountability, planning, prioritization, and time management
  • Effective problem-solving and innovation
  • Financial acumen
  • Active listening and effective communication skills
  • Ability to identify and recruit top talent
  • Talent development and retention
  • Team building, conflict prevention, and management
  • Motivating and influencing staff; managing vision and purpose
  • Working knowledge of regulatory requirements, including the North Carolina Nurse Practice ActQualifications
    • Education: Bachelor's degree in Nursing required; Master's degree in Nursing strongly preferred
    • Experience: Minimum of three years of nursing experience required; management experience preferred
    • Combination of Emergency Department and Behavioral Health experience requiredLicenses and Certifications
      • Current or compact RN licensure in North Carolina required
      • BLS certification required
      • Crisis Prevention Institute Training must be obtained within three months of hire

Keywords: Duke Health, Burlington , Nurse Manager - Behavioral Health, Executive , Rougemont, North Carolina