Regional Manager
Company: Aldon Management
Location: Raleigh
Posted on: October 2, 2024
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Job Description:
ALDON OVERVIEWFor over 75 years, Aldon has been creating better
places to call home. Founded by brothers who set off to create
something of value for the local community, we continue to follow
their guiding principles today by coming together with the shared
purpose of delivering unparalleled personal service and striving to
establish deeper bonds that deliver memorable living experiences.At
Aldon, we're relationship driven and possess a people-first
philosophy. The bonds formed with coworkers and the strong
connections made with our residents and partners drive us to do our
best work. When you join Aldon, you'll immediately notice that we
empower each other to create a collaborative, forward-thinking work
environment that helps us all feel connected, challenged, and
proud. It starts with you!POSITION OVERVIEWUnder the direction of
the Sr. Vice President, the Sr. Regional Manager is responsible for
all operations of their apartment portfolio, with an emphasis on
optimizing revenue and NOI, asset preservation, creating and
enforcing policy for efficiency in operations, developing team
members, and creating a positive work environment. FINANCEManage
portfolio financial performance by creating and achieving annual
operating budgets, monitoring expense control, and analyzing
monthly Profit and Loss Statements to incorporate strategies for
improvement. Provide budget guidelines to establish income and
expense benchmarks, turnover expenses, staffing levels, rent
increase percentages and other Key Performance Indicators.Monitor
and make recommendations for revenue plans, delinquencies, deposit
procedures, resident reimbursements, and processing of payables for
the best interest of the company. Examine turnover procedure for
damage assessment, turnover costs and fees associated with the
preparation of statement of security deposits.Make recommendations
for capital improvements and deferred maintenance and ensure all
tasks are completed on time and within budget. Approve property
invoices timely and ensure property checks are cut
accordingly.Review delinquency weekly, including detailed
delinquency report as required. Approve and monitor credits,
concessions, and write offs submitted by the communities. Monitor
filings to the attorneys, final account statements and collections.
Coach Regional Managers and Community Managers on any action
required to collect rents, manage expenses, and provide training as
needed. Review and analyze monthly financials in an accurate and
timely manner. Work with accounting to make sure all necessary AME
items are completed and if there is anything that needs to be
reconciled. Working knowledge of OneSite as required with the
ability to be a resource to the Community Managers. Lead due
diligence projects for property acquisitions or dispositions.
Assist with feasibility studies of new acquisitions or development,
including site evaluation, financial analysis, due diligence and
developing marketing plans. MARKETINGReview the weekly statistics
for the communities. Monitor the local market with market surveys
and assist with recommendations for marketing plans. Monitor,
direct, and regulate leasing activity and rental rates to maximize
occupancy.Review proposed rent increases and market rents weekly,
advising Community Managers of pricing strategy and opportunities
for adjusting rental rates.Develop and implement appropriate
renewal strategies. Lead the leasing efforts with help from the
Community Managers.Maintain an ongoing in-depth knowledge of the
market, market rents, market trends and demographics to gain a
competitive edge. Support leasing and property staff with shops, by
monitoring Craigs List, ILM, and RealYnc to ensure that the
properties are maximizing leasing programs and following company
procedures.Assure all Fair Housing regulations are being
met.SERVICE OPERATIONS Personally inspect each property monthly
including grounds, common areas, models, vacant, and market-ready
units. Identify deferred maintenance, major repair and capital
improvement work that will improve property performance.Assist the
Community Manager in obtaining competitive bids and proposals for
work and services.Examine turnover procedures for quality and
timely completion of finished units. Implement changes as needed.
Assist with preventative maintenance, capital improvement projects,
and deferred maintenance while ensuring all are completed on time
and within budget.Monitor work of contractors and report findings
to the SVP.Ensure that each property has a safety program that is
effective and proactive.ADMINISTRATIVE Implement, update, and
ensure compliance for all company policies and procedures in the
Aldon Policy Partner Manuals/Handbook as needed. Attend staff
meetings and safety meetings, if applicable, for each property in
portfolio on a regular basis as well as holding a monthly Community
Manager Meeting.Produce quarterly written property inspections and
determine appropriate action needed. Standardize all property
operations and initiate changes as needed.Assist in the development
and acquisition of new communities.Review and assess property
workers compensation and safety standings recommending action plans
to reduce injuries, damages, and claims. Ensure compliance with the
terms of any 3rd party management agreements.Ensure compliance with
LITHC, ADU, HOC, Section 8 or any other government requirements
(when applicable). PERSONNEL DEVELOPMENT Provide staff leadership
and supervision which motivates employees and creates high morale
by communicating expectations. Take an active role with the
development of your Community Managers and Service Managers.
Provide training and supervision to all site staff team members.
Make recommendations for future training needs.Review and evaluate
all property positions Interview and assist in selection of
property team members.Approve all new hires, status changes and
terminations of property staff. Review any compensation changes,
make suggestions and review for approval with supervisor.Assist and
advise on coaching or actions plans for team members. Review and
evaluate all property positions Meet with CM weekly to discuss
marketing, vacancies, budgets, personnel, maintenance, and any
other issues. Conduct regular employee one-on-one meetings. Inform
HR immediately of any employee issues and work collaboratively to
solve and assist together.Provide ongoing feedback to team members
and support Director of Culture & Talent with career development,
training, and culture initiatives (for example employee
events).Monitor employee ADP time keeping and time-off requests.
Manage overtime and implement changes to keep at a minimum.Prepare
and conduct property meetings as necessary to review new policies
and procedures, property objectives and problem solving. Complete
and attend all Aldon training and company events. CUSTOMER SERVICE
Ensure that customer service (both resident and internal/external
stakeholders) is consistent and at a high standard that exceeds the
expectation of the customer. Establishing benchmarks to effectively
monitor and measure customer satisfaction. Review and monitor
online reviews and reputation.Work with stakeholders to ensure that
there is a clear understanding of the stakeholder goals and
objectives and that we are meeting them. Deliver a high level of
customer service to all customers that you interact with. POSITION
REQUIREMENTSBA or BS or CPM preferred.5-7 years multi-site
experience required. 10 year's experience in direct supervision of
five or more team members and 5 years of experience in supervising
three or more communities. Excellent knowledge of local county,
city, state and federal laws, guidelines and or ordinances. Well
versed in the eviction process for portfolio of properties. Strong
computer skills including Microsoft Word, Excel, Outlook and
RealPage.Experience with a diverse portfolio is preferred.Must be
able to walk apartments and grounds, including steps and climbing
stairs. Occasionally requires lifting 20 pounds or less.
Compensation details: 110000-125000 Yearly
SalaryPI77c504d9b4ee-25660-34407124
Keywords: Aldon Management, Burlington , Regional Manager, Executive , Raleigh, North Carolina
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