Hybrid Collections / Resolution Specialist (Raleigh location)
Company: First Citizens Bank
Location: Raleigh
Posted on: October 5, 2024
Job Description:
Overview: This position is responsible for the collection of
past due payments on various retail or consumer account types by
phone, while upholding the Bank's high standards for the client
experience. Probes with fact-finding questions to ensure a complete
understanding of client's reason for delinquency, and works with
client to establish payment arrangements or prescribe other
treatments with the goal of bringing the account current. This
position is considered a first line of defense and expected to
maintain a high level of attention to detail, analyze facts, and
make sound decisions in order to mitigate risk to the Bank.
Responsibilities:
- Resolution Support - Contacts past due clients to collect
payments. Applies the appropriate treatment to resolve delinquency,
and serves as a liaison between branch and clients.
- Client Service - Establishes a rapport with clients throughout
work activities. Delivers the best client experience while
maintaining high standards of professionalism and call
quality.
- Operational Support - Documents accounts, utilizes the correct
system coding, and submits account maintenance with accuracy.
- Procedural - Maintains a strong knowledge of Bank policies
while navigating multiple systems to ensure procedures and
applicable regulations are followed at all times. -First Citizens
benefits programs are designed to meet our Associates where they
are in life. - Full-time associates (20+ hours) are offered a
comprehensive benefits program, with customized offerings,
including those designed to support families, however defined. -
More information regarding our benefits offerings can be bound
here: - - - -This job posting is expected to remain active until
September 10th, 2024. If it is necessary to extend this deadline,
the posting will remain active as appropriate. Job postings may
come down early due to business need or a high volume of
applicants. Qualifications:
High School Diploma or GED and 2
years of experience in Collections, Customer Service, or Financial
services OR N/A and N/A years of experience in Collections,
Customer Service, or Financial services
Preferred Education: Bachelor's
degree
License or Certification Type: null
null
Skill(s): Effective communication
skills to include active listening, empathy, Ability to negotiate
and collect, Ability to type and talk and work in multiple systems
simultaneously, Level of attention to detail and accuracy including
written skills
Keywords: First Citizens Bank, Burlington , Hybrid Collections / Resolution Specialist (Raleigh location), Accounting, Auditing , Raleigh, North Carolina
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