Collections Resolution Specialist (Hybrid after 90 days, Raleigh Location)
Company: First Citizens Bank
Location: Raleigh
Posted on: October 3, 2024
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Job Description:
Overview: This position is responsible for the collection of
past due payments on various retail or consumer account types by
phone, while upholding the Bank's high standards for the client
experience. Probes with fact-finding questions to ensure a complete
understanding of client's reason for delinquency, and works with
client to establish payment arrangements or prescribe other
treatments with the goal of bringing the account current. This
position is considered a first line of defense and expected to
maintain a high level of attention to detail, analyze facts, and
make sound decisions in order to mitigate risk to the Bank. -The
role works and trains out of our Raleigh location for the 1st 90
days. Specialists meeting or exceeding standards after the 1st 90
days can then work a hybrid schedule with Tuesdays and Thursdays
being the work from home days. - Responsibilities:
Keywords: First Citizens Bank, Burlington , Collections Resolution Specialist (Hybrid after 90 days, Raleigh Location), Accounting, Auditing , Raleigh, North Carolina
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